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SHIPPING + RETURNS

PAYMENT INFORMATION

 

 

WE ACCEPT PAYMENTS FROM ALL MAJOR CREDIT CARDS VIA SHOPIFY PAY, PAYPAL, LAY-BUY AND AFTERPAY.

 

 

SHIPPING

 

 

ALL OF OUR ITEMS ARE MADE TO ORDER IN NEW ZEALAND. PLEASE ALLOW 3 – 4 WEEKS + FOR DISPATCH.

 

 

NEW ZEALAND ORDERS SHIPPED VIA POST HASTE. INTERNATIONAL ORDERS SHIPPED VIA DHL. 

 

 

TRACKING INFORMATION WILL BE PROVIDED ONCE YOUR ORDER HAS BEEN PROCESSED. BUYER IS RESPONSIBLE FOR ALL ITEMS LOST IN TRANSIT. 

 

 

WE SHIP WORLDWIDE – BUT IF YOU HAVE ANY QUESTIONS CONTACT US AT INFO@BEKAMOORE.COM. 

 

 

ANY ADDITIONAL DUTIES OR TAXES APPLIED TO INTERNATIONAL PURCHASES AT THE DESTINATION COUNTRY ARE THE RESPONSIBILITY OF THE RECIPIENT. YOUR LOCAL CUSTOMS OFFICE WILL ASSIST WITH ANY FURTHER QUERIES REGARDING POSSIBLE CHARGES.

 

 

RETURNS

 

 

ALL DEFECTIVE OR DISCREPANCY RETURNS MUST BE MADE WITHIN 5 DAYS OF RECEIVING SAID ITEM/S. NO REFUNDS OR EXCHANGES CAN BE MADE AFTER THAT TIME.

 

 

NO RETURNS OR EXCHANGES ON SALE ITEMS.

 

 

PLEASE NOTE – DUE TO THE NATURE OF PRE-ORDERED ITEMS, SOME ARE EXEMPT FROM RETURNS UNLESS DEFECTIVE. 

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE). ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR, OR ANY ITEM THAT IS RETURNED MORE THAN 5 DAYS AFTER DELIVERY.
 

 

 

REFUNDS 

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF APPROVED, THE REFUND WILL BE APPLIED TO THE ORIGINAL METHOD OF PAYMENT.

EXCHANGES 

 

 

ITEMS CAN ONLY BE EXCHANGED IF THEY ARE DEFECTIVE OR DAMAGED. HOWEVER, WE MAY ACCEPT CHANGE OF MIND EXCHANGES AT OUR DISCRETION.